Inside Sales Skills

Telesales is one of the most challenging jobs in the world of selling. Inside sales reps must be even stronger interviewers (question-askers) and listeners than their outside sales counterparts. This program teaches inside salespeople:

  • How to greet the prospect (inbound telesales)
  • How to overcome initial resistance (outbound telesales)
  • How to gain credibility
  • How to develop an “elevator pitch” (30 second commercial)
  • How questions are the key to selling
  • How to ask the right questions
  • How to listen effectively
  • The use a straightforward, honest and proven 6-step sales process
  • How to make sure the information gathered is correct
  • How to present using all four necessary elements
  • How to work through objections
  • How to Close, easily and naturally